A weekly podcast featuring conversations with some of the best product people around, on the topics that matter to you, hosted by Lily Smith & Randy Silver.
Interview and question techniques for UX researchers
20 user-research methods: where they fit in the design process, whether they are attitudinal or behavioral, qualitative or quantitative, and their context of use.
An introduction to customer journey mapping, with a particular focus on b2b customer journey mapping. See examples of the different types of customer journey map, particularly those used in a b2b setting and learn how to embark on a journey mapping project.
Contextualisation to deliver personalised content and offers across all channels achieves better customer experience, says Acquia
Now people entering the workforce are more likely than ever to hear “sorry, come back when you have experience.” So what’s a candidate to do? What I found was, the experience is there, I just had to get after finding it.